Shipping Policy
Our processing times are typically 1-5 working days for items produced in-house and we produce nearly everything ourselves. Occasionally there are times when we're unable to process items within this timeframe so if your order is urgent, please contact us to enquire about when we can have your order in the post.
If you do not provide print-ready artwork or clear instructions as to what you need printing, we may need to reach out to you for clarification and this can delay the processing times.
Additionally, for a small number of items, processing times are longer when they are produced using one of our specialised partners. This varies but can be 3-5 working days.
We’re a small family business and as such, have commitments during UK school holidays that often can slow down the processing of orders over these periods as it’s not financially viable to hire in cover for these brief periods.
Please bear this in mind and get your orders in AT LEAST a week before any upcoming school holiday to be sure we have time to process your order before potentially closing for a brief period.
We have a popup info box on the site to share information about pending periods of slower processing or periods of downtime with our wide customer base. Once we know the last date for orders (order deadline) we’ll add that info as well.
Delivery costs are calculated during the checkout process and vary widely depending on the type of products you are ordering, their size/weight, where they are going and what service options are available.
Shipping Time estimates are as follows:
- Please note - upgrading to a faster delivery service doesn't guarantee faster processing times, though we will try and prioritise those orders when resources allow
UK Domestic Standard Delivery
- Royal Mail Special Delivery Guaranteed Next Day by 1pm
- Royal Mail Tracked 24 - Usually 1 Working Day
- Royal Mail First Class - 1-2 Working Days
Europe - International Standard
- Royal Mail states 3-5 Working Days (though sometimes it can take 1-3 weeks)
Rest of World - International Standard
- Royal Mail states 6-7 Working Days (though sometimes it can take 1-3 weeks)
Let customers speak for us
from 758 reviewsGreat service, exactly what I was hoping for.
Quick turn around time as well, about a week from upload of files to delivery.
Will definitely use this service again in future and have passed on info to others who may have use for these services.
Really happy with this item
Fantastic present for colleague, thank you!
Very impressed with the turnaround time and the end result. Excellent definition, good opacity and easy to apply. Will certainly be placing another order
Beautiful pin! It's going on my nursing supply bag!
I love it yay amazing
Outstanding quality, and arrived in super-quick time.
The website said the company was shutting down for a holiday, I was going away for a few days myself but placed my order so the product might be delivered fairly soon after I got back, but the product actually came within one working day. The product was exactly as advertised, and great quality. Would definitely use again.
Thanx for great decals.quick shipping
I needed waterslide transfers for a personal project I'm working on, and that's how I came across Phoxy Design. Having decided to buy, I prepared my source material to their specifications and was ready to submit my order. The company's web site said they were on reduced service due to the summer holidays, and that for the coming week they would be closed. As I was about to go away for a few days myself, I decided to submit my order straight away in order to have them as soon as possible when I returned, and they turned around my order inside twenty-four hours. That, people, is service, I am very grateful and should I need similar products again, I will definitely be back!
Very happy with the service and the lovely clear prints
Great t-shirt. Excellent communication from seller. Highly recommended.
Really nice quality T shirt with speedy local delivery by hand too. Also pleased with the cap and tote bag. Delighted that Phoxy are supporting this local skatepark project with a donation from every purchase.
I am delighted with the Twyford Skatepark T-shirt and Tote bag. Excellent quality design and service, thank you! Considering a baseball cap and water bottle!
Worked exactly as I needed it to! Thanks!